Welcome to Blade Skate Shop’s FAQ page! We’re passionate about getting you the best skating gear quickly and reliably. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
About Our Shop
We cater to skating enthusiasts of all ages and skill levels – from beginners getting their first pair of skates to aggressive inline skaters looking for specialized gear. Our product range includes equipment for adults and children, covering roller skates, inline skates, scooters, longboards, and protective gear.
We combine global reach with local passion – offering carefully curated skating equipment with the personalized service of your neighborhood skate shop. Based in Eugene, Oregon, we ship worldwide (excluding some remote areas) with fast, reliable delivery options.
Products
Our product range includes:
- Adult and kids roller skates & inline skates
- Aggressive and freestyle skates
- Scooters for adults and children
- Complete longboards
- Protective gear (helmets, elbow pads)
- Components (bearings, frames, wheels, brake pads)
- Accessories (skate tools, bags)
Each product page includes detailed sizing charts. For beginners, we recommend choosing skates that fit snugly but not painfully tight. If you’re between sizes, sizing up is usually better for comfort. Need help? Email our team at [email protected] for personalized advice.
Aggressive skates are built for tricks and skate park use, featuring a smaller, harder wheel and reinforced frames. Regular inline skates have larger, softer wheels for speed and comfort on varied surfaces. Check our product descriptions for details on each model’s best uses.
Ordering & Payments
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
We process orders quickly to get you skating ASAP! If you need to make changes, email us at [email protected] immediately with your order number. We’ll try to accommodate your request if your order hasn’t entered the packing process yet.
Shipping & Delivery
We ship worldwide to most countries! Currently, we cannot ship to some remote areas in Asia and a few other locations. During checkout, our system will confirm if we can deliver to your address.
We offer two shipping methods:
- Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)
You’ll receive a tracking number via email as soon as your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
While we work with reliable carriers, occasional delays can happen. If your package is significantly delayed beyond the estimated timeframe, contact us at [email protected] with your order number and we’ll investigate.
Returns & Exchanges
We offer a 15-day return window from the date of delivery. Items must be unused and in original packaging with all tags attached. Shipping costs are non-refundable, and you’ll be responsible for return shipping costs unless the item arrived damaged or defective.
Email us at [email protected] within 15 days of receiving your order with:
- Your order number
- The item(s) you wish to return
- Reason for return
We carefully inspect all orders before shipping, but if something arrives damaged, email us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and cover return shipping costs.
Contact Us
Didn’t find your answer here? Our skating-enthusiast customer service team is happy to help!
Email: [email protected]
Physical Address: 2179 Center Street, Eugene, US 97401
We typically respond within 24 hours on business days.
Ready to ride? Start shopping now and experience the Blade Skate Shop difference!