At Blade Skate Shop, we want you to be completely satisfied with your skating gear. If you’re not happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most products within 15 days of delivery. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on the following products:

  • Bearings (once opened/used)
  • Inline Skate Brake Pads (if installed or used)
  • Protective Gear (helmets, elbow pads if used or removed from packaging)

These exceptions align with industry standards for safety equipment and consumable components.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our team will review your request and send you return instructions within 2 business days.
  3. Package your item – Securely pack the item in its original packaging with all accessories and tags included.
  4. Ship your return – Send the package to our warehouse at the address provided in your return instructions. We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Blade Skate Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [Product Name] – Reason for Return/Exchange: [Please specify – wrong size, defective, changed mind, etc.] – Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of the same product in a different size/color:

  • We’ll ship the replacement item once we receive your return
  • You’ll be responsible for return shipping costs unless the exchange is due to our error
  • If the replacement item costs more, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a free return shipping label and expedite your replacement
  • In some cases, we may issue a refund instead of a replacement

Return Shipping Address

All returns should be sent to:

Blade Skate Shop Returns
2179 Center Street
Eugene, US 97401

Note: This address is for returns only. Please wait for return authorization before shipping.

Questions?

Our customer service team is happy to help with any questions about our returns and exchanges policy. Contact us at [email protected] and we’ll respond within 2 business days.